Stay Sugar Mountain Polices

PLEASE CHECK-IN AT OUR OFFICE ON HIGHWAY 184, (TYNECASTLE HWY.). WE ARE THE WHITE TWO-STORY OFFICE BUILDING WITH THE TIME AND TEMPERATURE SIGN. OUR OFFICE HOURS ARE FROM 8:30 A.M. TO 5:30 P.M. MONDAY THRU SATURDAY, WITH EXTENDED HOURS DURING SKI SEASON (INCLUDING SUNDAYS). IF YOU WILL BE ARRIVING AFTER REGULAR OFFICE HOURS, THERE WILL BE A LATE ARRIVAL PACKET LEFT FOR YOU IN THE GREEN “CHECK-IN” BOX AT THE FRONT OF OUR OFFICE. THE PACKET WILL HAVE YOUR NAME ON THE FRONT AND INSIDE YOU WILL FIND A MAP TO THE UNIT(S), ONE KEY AND EMERGENCY PHONE NUMBERS IN CASE OF A PROBLEM. WE LOOK FORWARD TO SEEING YOU SOON.

TO CONFIRM YOUR RESERVATION, A SIGNED LEASE AND ADVANCE RENT PAYMENT MUST BE RETURNED TO RRR/SMRA WITHIN 15 DAYS OF MAKING RESERVATION. THE BALANCE OF PAYMENT IS DUE 15 DAYS PRIOR TO ARRIVAL. PAYMENTS MAY BE MADE BY PERSONAL CHECK, MONEY ORDER OR CERTIFIED FUNDS. NO PERSONAL CHECKS WILL BE ACCEPTED WITHIN 15 DAYS OF CHECK-IN. PAYMENT IN FULL IS REQUIRED ON RESERVATIONS MADE WITHIN 30 DAYS OR ARRIVAL.

CANCELLATION POLICY:

IF YOU WISH TO CANCEL YOUR RESERVATION, THE ADVANCE RENT PAYMENT WILL NOT BE REFUNDABLE UNLESS THE SAME UNIT IS RENTED FOR THE SAME DATES YOU HAD RESERVED AND THIS OFFICE HAS RECEIVED THE ADVANCE RENT PAYMENT. IF THE UNIT IS REBOOKED AS STATED ABOVE, YOU WILL BE REFUNDED YOUR ADVANCE RENT PAYMENT LESS A $50.00 CANCELLATION FEE. INSURANCE PREMIUMS ARE NON-REFUNDABLE. CANCELLATION BY TELEPHONE WILL BE PERMITTED, BUT MUST BE FOLLOWED UP IN WRITING. ANY DATE OR UNIT CHANGE WILL RESULT IN A $35.00 CHANGE FEE. THESE FEES ARE PER UNIT CHARGES. NO REFUNDS WILL BE MADE FOR EARLY DEPARTURES!

WEEKLY MAID SERVICE IS NOT PROVIDED UNLESS YOU MAKE ARRANGEMENTS WITH OUR OFFICE. THERE IS AN EXTRA CHARGE FOR THIS SERVICE. LAUNDRY SERVICE IS NOT PROVIDED AND YOU ARE RESPONSIBLE FOR THE LAUNDERING OF YOUR LINENS DURING YOUR STAY. ALSO, WE DO NOT PROVIDE FIREWOOD. WE DO, HOWEVER, PROVIDE STARTERS IN TOILET TISSUE AND SOAP.

FINAL PAYMENT IS DUE 15 DAYS PRIOR TO ARRIVAL AND CAN BE PAID BY PERSONAL CHECK, MONEY ORDER, VISA, MASTERCARD, DISCOVER, OR CERTIFIED FUNDS. NO PERSONAL CHECKS WILL BE ACCEPTED WITHIN 15 DAYS OF ARRIVAL. UPON ARRIVAL, YOU PAY $5.00 FOR ONE KEY AND $10.00 FOR TWO KEYS . (CASH ONLY). YOU CAN ONLY HAVE A TOTAL OF TWO KEYS ON ALL UNITS.

MAXIMUM OCCUPANCY MUST BE STRICTLY ADHERED TO. OCCUPANCY COUNT INCLUDES CHILDREN. EXCEEDING THE OCCUPANCY LIMIT SET FOR YOUR UNIT IS GROUNDS FOR IMMEDIATE EVICTION. NO EXCEPTIONS AND NO REFUNDS!

RESORT REAL ESTATE SALES & RENTALS & SUGAR MOUNTAIN RESORT ACCOMMODATIONS is a rental agency engaging in the rental of private property of others. This agency reserves the right to refuse service to anyone this agency feels will not be responsible for the property he/she is renting. This agency does not rent to anyone under the age of 25. EACH RENTAL UNIT REQUIRES A PERSON 25 OR OLDER TO LEASE AND SIGN THE RENTAL CONTRACT. THIS PERSON MUST ALSO BE PRESENT AT CHECK-IN. This agency is not responsible for the loss or theft of clothing, money, jewelry, etc. and is not to be held liable for any accidents or injury of any nature. This agency reserves the right to move any reservation that might come about due to unforeseen circumstances (house sold, out of rental system, owner’s use, act of God, etc.) Under no circumstances is the obligation of this agency more than that of refunding the lessee’s deposit. This agency does not guarantee any weather, road or ski conditions and there is no refund as a result of either. Transportation is the sole responsibility of the lessee. SNOW TIRES, CHAINS OR 4-WHEEL DRIVE IS MANDATORY DURING ADVERSE WEATHER. Any property damage will be billed to the lessee. Lessee understands that the lessor has the right to terminate this agreement, re-enter the unit, or take necessary measures to remove lessee from the premises in the event lessee violates the conditions of this agreement, which includes exceeding maximum occupancy.

ACCOMMODATIONS:

All of our vacation properties are individually owned and reflect each owner’s taste and requirements. Re-arranging of furniture is not permitted. If you have specific standards or requirements for your vacation residence, we advise personal inspection of the property prior to making reservations.

FIREWOOD is not provided. Burning wood in any gas fireplace is prohibited and subject to forfeiture of security deposit.

GRILLING is not permitted on any porches, decks or walkways.

LOCK OUT POLICY:

During hours you may pick up an extra key at our office. After hours, one of our agents will meet you at the office. There is a $25.00 charge for this service.

LOCKED CLOSETS:

Most units have one or more locked closets which are not available to guests. These doors are checked behind each guest. Tenant will be responsible for any damage or missing items.

LINENS:

A one-time linen fee is charged on most units. Linens are provided with initial set-up. Additional linens/towels are not provided.

MESSAGES AND MAIL:

We do not accept mail. Telephone messages may be picked up at our office. We do not deliver, except in emergencies.

PARKING:

Most properties limit number of vehicles and parking spaces. No parking on side of roads.

RATES:

Subject to all applicable taxes.

REPAIRS AND SERVICE CALLS:

Please report any inoperative equipment to our office promptly. We cannot guarantee appliances, TV’s, heaters, etc. and no refund or rate adjustments will be made for any mechanical failure including power outages. We will, however, make every effort to have repairs done quickly.

TELEPHONES:

All units have telephones. Please charge all long distance calls to your credit card, calling card, or home phone. There will be an additional $10.00 service charge on any calls charged to the unit phone number. Local prefixes 898, 733, 737, and 387 only. ALL OTHERS ARE LONG DISTANCE INCLUDING FOSCOE, BOONE, AND BLOWING ROCK.

TOWN ORDINANCE:

Prohibits buses and oversized vehicles on the mountain except in designated areas.

UNITS LISTED FOR SALE:

Lessee agrees to allow unit to be shown promptly.