RNT Mountain Escape (BB40)

The check-in process at Resort Real Estate and Rentals was great and the staff was very friendly. Unfortunately, we encountered many issues upon arriving at the rental. The barstools had been eaten up by some type of animal. One of the kitchen cabinet doors came off the hinges when trying to open it. The coffee maker was put away in a closet and the working parts for the keurig piece were missing. There were no working light bulbs in the back bedroom. The WiFi was not working, as well as all of the TV and electric fireplace remotes were lacking batteries. I called the rental company and made them aware of the issues. They were very thankful that I had informed them. The maintenance man responded to the unit in a prompt manner and he was very friendly and helpful. Halfway through the trip, a circuit breaker stopped working leaving us without electricity in the back half of the unit. Once again, the maintenance man responded promptly and fixed the breaker within a couple of hours. While the location of the unit is perfect and it’s amazingly conveniently located right on Sugar's bunny slope/ Easy Street, the overall condition of the unit is extremely dated and somewhat unclean because of the condition of the bedding, furnishings, and master bedroom shag carpet. Despite the issues and conditions of the unit, the resort company was very attentive to us as customers.

We had a wonderful time! The home had a few minor issues (pull out sofa bed was dirty, a few items in the home were broken upon our arrival) but overall our stay was absolutely lovely!

Manager's Response

Nice cabin close to the slopes

we enjoyed the stay Bee Branch 40. We did have issue with refrigerator being turned off before we arrived.
The circuit breaker had been manually turned off!!!
Also, the entire power to our condo was turned off by the Electrical Utility for about 6 hours. (Reason unknown).
We did sleep well.

Amazing. Perfect location, very warm and cozy.

The two bedroom condo was in a great location with a 3 walk to the lift. Interior of the unit was clean and welcoming. Sorely lacking was the bedding situation. Master had a waterbed with no support, other room had an ancient mattress that swallowed us up, and the pull out couch had a blow up mattress with a bad leak. On top of that the pillows were very old and we actually thought about replacing them for future guests but ran out of time. Next time we will have to inquire about the condition of the bedding.

Stayed 3 nights. Handle/ lock on sliding doors: loose and broken and difficult to lock. Needs replaced. Also, hard to open/ close sliding glass doors. Oven: small. Was clean and warm but needs updated and TLC.

enjoyed the rental everything there that I needed, quite and restful